Rothbury Practice

Updated 4 January 2024

The Rothbury Practice is located in Rothbury, Morpeth NE65 7UW.

The provider is registered to deliver the regulated activities of diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; and surgical procedures.

The practice is situated within the North East and North Cumbria Integrated Care Board (ICB) and delivers a General Medical Services contract (GMS) to a patient population of over 6000 patients. This is part of a contract held with NHS England. The practice is part of a wider Primary Care Network (PCN).

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is on the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice population is 99.2% white with the remainder of the population being mixed.

Appointments are available 7.30am and 8.30pm on Monday and Tuesday,8 am to 8.30pm on Wednesday and Thursday and 8am to 4,30pm on Friday. The practice offers a range of appointment types including telephone consultations and advance appointments.

Out of hours services are provided by 111.

Updated 4 January 2024

We carried out a targeted assessment of the Rothbury Practice in relation to the responsive key question. This assessment was carried out on 24 November 2023 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Good.

Safe - Good

Effective – Good

Caring - Good

Responsive – Good

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the Rothbury Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a targeted assessment of the key question of responsive.

How we carried out the inspection

This inspection was carried remotely.

This included:

• Conducting staff interviews using video conferencing.
• Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We found that:

• The practice provided good access for their patients. This was reflected in the GP patient survey data and other sources of patient feedback.
• The practice understood and were responsive to the changing needs of its local population. This included assessing their future needs and planning services accordingly.
• The practice had an active Patient Participation Group.
• The practice dealt with complaints in a timely manner and learned from them.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Healthcare