We carried out an announced comprehensive inspection at Medefer on 27 August 2019 as part of our inspection programme.
At this inspection we found:
- The service had arrangements in place to keep people safe and safeguarded from abuse, they had appropriate systems and processes in place to recruit clinicians and non-clinical staff, they had access to appropriate information to deliver safe care and treatment, and they had systems in place to manage and learn from significant events.
- They had appropriate arrangements in place to assess and treat patients, reflecting on published guidance. The service had arrangements for quality improvement and had established a learning culture. Patient care coordination and information sharing arrangements were in place.
- They treated patients with compassion, dignity and respect. Patients were supported to be involved their care and treatment decisions.
- The service responded to and met patients’ needs, they promoted equality and managed and learned from complaints.
- They had a sustainable business strategy and supporting governance arrangements, they had an open culture and learned from significant events, they had systems in pace for safe and secure patient information, and they valued continuous improvement.
The areas where the provider should make improvements are:
- Review and update their Statement of Purpose to remove references to private patients, as the service does not currently offer services to this group.
Dr Rosie Benneyworth BM BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care