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Inspection carried out on 12 December 2019

During a routine inspection

About the service

Fen Homecare, provides personal and domestic care and support in people’s own homes. At the time of the inspection 39 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection 34 people were receiving the regulated activity of personal care.

People’s experience of using this service and what we found

The management team completed regular checks and monitoring of the service. However, these checks had not identified areas that required improvement. Not all identified risks had a relevant risk assessment in place. People’s changing needs were not always reflected in their care plans. The provider was implementing better documentation in relation to mental capacity assessments and best interest decisions.

People received safe support from staff who received appropriate training. The provider had a robust recruitment process in place. People told us they received good support and care in areas such as health needs, medicines management and meals. Accidents and incidents were monitored to ensure appropriate actions were taken.

Staff promoted people’s choice and independence. People were involved with decision about their care and support. Staff understood the importance of infection control.

People and relatives were happy with the care provided by Fen Homecare staff. People told us the care staff were kind, caring and compassionate. People had the opportunity to express their views and had developed caring relationships with staff. People had access to other professionals to ensure their health needs were met.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 21/12/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.