During an assessment under our new approach
We carried out this assessment of Care Quality Services Shrewsbury between 22 September 2026 and 8 October 2026. We gave the provider 36 hours’ notice of our assessment to ensure somebody would be available to assist us. One inspector visited the agency’s office on 30 September 2026, and an Expert-by-Experience made telephone calls to people and their relatives on 23 24 September 2026. This was the first inspection for Care Quality Services Shrewsbury under its current registration, following the acquisition of the previous provider by Cera Care. At the time of our assessment, the service was providing support with personal care needs to 95 people living in their own homes.We assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
The provider had a good learning culture and learnt from mistakes or when things went wrong. People were protected and kept safe from harm or abuse. Staff had been recruited safely and there were enough staff with the right skills, qualifications and experience to support people. Managers made sure staff received training and regular appraisals to carry out their role effectively. People received person centred care in accordance with their needs and wishes and they were involved in planning and reviewing the support they needed. Staff worked with other professionals to make sure people had the care and equipment to maintain their independence. People were cared for by staff who were kind and compassionate. People were treated with dignity and respect. Staff managed medicines well and involved people in planning any changes. Staff worked with other agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff understood their roles and responsibilities. There were audits and checks in place which were effective in identifying shortfalls and driving improvements.