Care Quality Services Shrewsbury

Allied Health-Services Shrewsbury is a domiciliary agency providing support to 84 customers in their own homes.

Peoples experience of using the service:

People were not always cared for by staff in a way that kept them safe and protected them from avoidable harm. Staffing levels had resulted in missed or late calls. Risks were assessed; however, some risk assessments required more information on the risks and control measures.

The service was not always well led. At the time of inspection there was not a registered manager at the service. Systems in place for quality monitoring were not effective.

People received their medicines when they needed them, and systems were in place to ensure that medicines were administered safely. Accidents and Incidents were investigated, and measures were taken to prevent re-occurrences. Staff knew and followed infection control principles.

People using the service and their relatives were positive about the service and the care provided. A relative told us, “The carers know the dad and what he wants and how he wants it, he likes them, he is very happy with the service.” A person using the service told us, " I am very happy with the service."

The service was effective. Peoples needs were assessed and planned and delivered in accordance with legislation and best practise, some care plans did not contain information about health needs although this information was held. Staff were well trained and knowledgeable about the needs of the people they supported. People were supported to have choice and control over their lives and staff supported them in the least restrictive way. People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests, the policies and systems in the service supported this practise.

People were cared for by staff who were kind and caring. People were involved in making decisions about their care and were supported to maintain their independence.

There were systems to ensure care was responsive. People received care in accordance with their needs and preferences. People were supported to maintain contact with their friends and families.. People had plans relating to end of life care decisions where required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The service was registered with us on 18/01/19 and this was their first inspection.

Why we inspected

This was a planned inspection.

Enforcement

We have identified breaches in good governance during this inspection

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.