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Care Quality Services Rozel Court

Overall: Good read more about inspection ratings

Rozel Court, Boniface Crescent, Southampton, Hampshire, SO16 9QD (023) 8074 1926

Provided and run by:
Care Quality Services Limited

Latest inspection summary

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Background to this inspection

Updated 16 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 22 February 2022. We gave the service 24 hours’ notice of the inspection.

Overall inspection

Good

Updated 16 March 2022

About the service

Allied Health-Services provide personal care services for people living in an extra care housing scheme at Rozel Court. Rozel Court is one of three extra care housing schemes in Southampton where Allied Health-Services are the personal care provider. People live in self-contained flats in two blocks with some shared facilities.

At the time of our inspection there were 26 people who received personal care services. They included older people, and people with a range of care needs including physical or learning disabilities. Not everyone living at Rozel Court received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us the service they received met their needs and took account of their preferences. The service supported people to continue to live as independently as possible in their own flats.

People received care and support that was safe, effective, caring, responsive and well led. Staff were aware of their responsibilities to report safeguarding concerns. The provider had processes in place to protect people from the risks of avoidable harm and abuse. Risks associated with the safe management of medicines, and control and prevention of infection were managed.

People’s care and support were based on detailed assessments and care plans which reflected published guidance and standards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had developed caring relationships with staff who supported them. Staff had got to know people, their interests and families. Staff respected and promoted people’s privacy, dignity and independence.

People’s care and support met their needs and reflected their preferences. Care plans were detailed and individual to the person. Care planning took into account people’s communication needs.

The service was well led. There was focus on meeting people’s individual needs and preferences. There were effective management and quality assurance processes supported by appropriate use of technology.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 24 January 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.