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Care Quality Services Manston Court

Overall: Good read more about inspection ratings

Manston Court, Lordshill, Southampton, SO16 8HF

Provided and run by:
Care Quality Services Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Care Quality Services Manston Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Care Quality Services Manston Court, you can give feedback on this service.

22 February 2022

During an inspection looking at part of the service

Allied Health-Services Manston Court is one of three extra care housing schemes in the same area of Southampton where the provider is registered to provide personal care services. The three schemes have the same registered manager and use the same policies, processes and procedures. People live in their own flats in a single block and have individual care plans based on their needs.

Not everyone living in Manston Court received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We found the following examples of good practice.

The provider worked within government guidance during the COVID-19 pandemic. The provider had updated and adapted procedures related to infection control. There were individual risk assessments for people using the service and staff who were believed or confirmed to have COVID-19.

The provider had experienced workforce challenges affecting the adult social care sector. They had managed these internally to maintain a safe, compliant environment for people using the service. They continued to recruit new staff.

The provider had worked closely with the local authority housing service to make adaptations to the use of shared areas within the service, and to manage the risk of COVID-19 throughout. The provider had used an empty flat as extra space for staff use to allow distancing and more space for activities such as changing into their uniform.

The provider’s staff had adapted their roles to take on additional tasks and activities. This reduced the risk of COVID-19 transmission by limiting the number of professional and other visitors to the service at times of high risk. These tasks included monitoring people’s oxygen levels if they had tested positive for COVID-19, and additional cleaning duties to maintain high standards of hygiene and cleanliness. The registered manager took and followed advice from both the provider’s organisation and local health and social care partners.

8 January 2020

During a routine inspection

About the service

Allied Health-Services provide personal care services for people living in an extra care housing scheme at Manston Court. Manston Court is one of three extra care housing schemes in Southampton where Allied Health-Services are the personal care provider. People live in self-contained flats in a single block with some shared facilities. Allied Health-Services are not responsible for the management or maintenance of the building and facilities.

At the time of our inspection there were 51 people who received personal care services. They included older people, and people with a physical or learning disability. Not everyone living at Manston Court received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People we spoke with were happy they received a service that met their needs and reflected their preferences. The service supported people to continue to live as independently as possible in their own flats.

People received care and support that was safe. Staff were aware of their responsibilities to report any concerns, and processes were in place to protect people from avoidable harm and abuse. People were protected against other risks to their health and welfare. People had their prescribed medicines in line with their preferences.

People received care and support that was effective and based on detailed assessments and care plans which reflected published guidance and standards. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were caring relationships between people and staff who supported them. There was a core staff team who had worked at Manston Court for many years. Staff had got to know people, their interests and families. Staff respected and promoted people’s privacy, dignity and independence.

People’s care and support met their needs and reflected their preferences. Care plans were detailed and individual to the person. Care planning took into account people’s communication needs. People knew about the provider’s complaints process and how to use it if they had concerns.

The service was well led. There was focus on delivering an individual, personal service. There were effective management and quality assurance processes supported by appropriate computer systems.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was good (published 6 December 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.