Archived: Allied Health-Services Liphook

Allied Health-Services Liphook is domiciliary care agency which provides support and personal care to people living in their own home. Not everyone using Allied Health-Services Liphook received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 35 people were receiving a regulated activity from the service.

People’s experience of using this service and what we found

People felt safe and spoke of being supported by a staff team who knew them well and took the time to chat with them on visits.

There were enough staff employed to support people in the community. Quality assurance processes were robust and risks to people and the environment were managed safely. Medicines were administered safely and as prescribed. Medicines records confirmed people received their medicines and audits were completed to ensure that systems were followed.

Staff were caring and respected people's rights to privacy and dignity. People were involved in planning their care and were consulted about the care provided. Care plans and documentation was clear, detailed and regularly reviewed and contained the information staff needed to provide personalized care.

Due to the consistency of staff, they were able to notice changes in people’s health needs.

Staff were recruited safely and given enough support to develop their knowledge and skills to do their job. They underwent a tailored induction into the company and ongoing training to do their job. They spoke with pride about working for Allied Health-Services and felt that the manager invested time in their development and supported them in their roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives spoke of staff who were kind, patient and caring. They commented that staff knew them well, always asked permission before carrying out any tasks.

The provider had robust quality assurance systems that were effective at identifying areas for improvement and these were acted upon in a timely manner. Regular staff meetings were held so staff were kept up to date with any changes and good practice. The service worked well with other professionals and acted upon advice to support people's health and wellbeing.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 January 2019 and this is the first inspection.

Why we inspected

This was a planned comprehensive inspection; this was a newly registered location.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.