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Inspection Summary


Overall summary & rating

Outstanding

Updated 10 April 2020

Newstone House provides accommodation and nursing and personal care for up to 59 older people, including people living with dementia. There were 55 people living at the home when we visited.

People’s experience of using this service and what we found

People told us they were very happy living at the home and received excellent care. People received well planned, co-ordinated person-centred care that was appropriate and inclusive for them. Relatives were universal in the praise for the quality of care and for the staff team.

People and those close to them were at the heart of the service. The management team, staff and provider were committed to providing high-quality, person- centred care. Staff were passionate about their roles and they care they provided.

People said they were safe. Staff received training and knew how to identify abuse and protect people from harm.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness, patience and compassion; people were respected and treated as equals. There was a very wide range of activities, entertainment, events and trips which people said they chose and thoroughly enjoyed. End of life care was excellent.

There was a very homely, relaxed atmosphere. The environment was stimulating, varied and maintained to a very high standard. People's interest's and hobbies were incorporated into the design of the home and gardens in innovative ways.

Staff recruitment was safe, and staff were recruited in a way to ensure they shared the values of the service. Staffing levels were very high, so people's needs were quickly attended to. Staff were very proud to work at the home; they received excellent training and support.

The service was exceptionally well-led. Excellent initiatives and links with the community, external bodies and organisations had contributed to continual developments and improvements for people living at the home. There was a comprehensive governance structure in place to drive continuous improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection The last rating for this service was Good (Report published 15 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 10 April 2020

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Good

Updated 10 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 10 April 2020

The service was exceptionally well-led.

Details are in our well-led findings below.