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Inspection Summary


Overall summary & rating

Good

Updated 8 March 2019

About the service:

Braemar Lodge is a care home with nursing. 52 people were living in the home at the time of the inspection.

What life is like for people using this service:

People continued to receive an exceptionally person-centred service. Services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. People were supported make choices and have as much control and independence as possible. People had organised meaningful activities and occupations that were important to them.

People had been supported to develop clear care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

People received caring and compassionate support from kind and committed staff. The registered manager led by example and had successfully created a caring and reliable team.

People were complimentary about the care they received and about the quality of staff.

Staff respected people’s privacy and dignity. People were supported to be as independent as possible.

The registered manager had made improvements since the last inspection to ensure people always received safe care and treatment. People felt safe and received support to take their medicines safely. People said staff responded promptly to requests for assistance.

Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff supported people to manage these risks effectively.

People’s rights to make their own decisions were respected. People were supported to maintain good diet and access health services if needed.

The service was well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement. The registered manager provided good support for staff to be able to do their job effectively.

More information is in Detailed Findings below.

Rating at last inspection:

Good. Report published 9 August 2016.

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform when the next inspection should take place.

Inspection areas

Safe

Good

Updated 8 March 2019

The service was safe.

Details are in our findings below.

Effective

Good

Updated 8 March 2019

The service remained effective.

Details are in our findings below.

Caring

Good

Updated 8 March 2019

The service remained caring.

Details are in our findings below.

Responsive

Outstanding

Updated 8 March 2019

The service remained exceptionally responsive.

Details are in our findings below.

Well-led

Good

Updated 8 March 2019

The service remained well-led.

Details are in our findings below.