You are here

Inspection Summary


Overall summary & rating

Good

Updated 23 February 2018

I-grow Care and Support Limited is a supported living service that provides care and support to adults of all ages in their own homes. The service provides help with people’s personal care needs in Plymouth and surrounding areas. This includes people who may have a learning or physical

disability as well as people living with sensory impairment and mental health needs. The service

supports some people on a 24 hour basis and others who may require support with personal care needs at specific times of the day and/or night. At the time of this inspection ten people received support with their personal care needs from the agency.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good.

People told us the service they received was safe. A person explained how pleased they had been to write their own support plan. They said, “I was able to tell the staff the things that are important to me, and the things that make me feel safe.” A relative told us, “They’ve listened. They followed everything I have said. They make sure it’s the right staff for her.”

Safe and thorough recruitment procedures were followed before new staff were confirmed in post. People who used the service were involved and consulted in each stage of the recruitment process. There was a low staff turnover and this meant people received a consistent service from staff they knew and trusted. There were enough staff to meet people’s needs safely.

Staff had received safeguarding training and were confident they knew how to recognise and report any safeguarding concerns. Where staff supported people to manage their finances, amounts of money spent on the person’s behalf were carefully recorded and balances maintained and checked. Medicines were administered and recorded safely.

People received a reliable service from staff they had chosen. Effective planning systems were in place to plan staff rotas. People were given a timetable letting them know who would be supporting them each week. This meant people knew which care workers would be visiting and the times of each visit. People told us they never experienced a missed visit. Staff were flexible and willing to provide support at times to suit each person. A person told us, “They are so helpful to me.”

Staff were well trained, well supported and happy in their work. A member of staff told us their recruitment and induction had been, “Amazing. Fabulous.” Staff were flexible and willing to provide support to people at times to suit the person. Staff worked closely with relatives and professionals to make sure people’s health and personal care needs were well met. Staff knew what foods people liked and disliked and foods they were unable to eat. People were supported to plan and cook healthy meals of the person’s choice. Staff understood each person’s ability and rights to make choices and decisions. Families were involved and consulted appropriately.

People continued to receive a service that was caring. People and relatives praised the staff team for their caring manner. Staff were cheerful, friendly and positive. Staff knew each person well and displayed patience, kindness and understanding. Staff understood the importance of treating each person equally, and as an adult and a valued individual. A person told us, “They are really friendly.” They went on to say, “They are there for me. They are really good at picking me up. My carers know me very well. They pitch it just right.” A relative praised the staff team and told us, “They go the extra mile.” Another relative told us, “They have a very

Inspection areas

Safe

Good

Updated 23 February 2018

The service remains Good.

Effective

Good

Updated 23 February 2018

The service remains Good.

Caring

Good

Updated 23 February 2018

The service remains Good.

Responsive

Good

Updated 23 February 2018

The service remains Good.

Well-led

Good

Updated 23 February 2018

The service remains Good.