10 January 2020
During a routine inspection
The home provided accommodation over two floors and had been adapted to ensure it was fully accessible.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
People’s experience of using this service and what we found
People received good quality of care from staff who understood their needs well and who were committed to providing good quality care. The registered manager and staff were responsible to people’s changing needs and took steps to ensure they addressed them, promptly. Staff understood people’s communication needs well and used these skills to include people in the running of the home and empower them in making decisions.
Staff were well trained and got good support in carrying out their roles. Staff received specific training around the needs of people living in the home. For example, in how to manage particular health conditions such as epilepsy. There were some staff vacancies being covered by agency staff, however the impact of this was minimised through using the same agency staff where possible. There were sufficient numbers of staff to support people to take part in regular activities and outings.
People were safe because there were risk assessments in place to guide staff in the safest ways to support them. There were arrangements in place to check the suitability of staff prior to beginning employment at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The home was well led. There was a culture of inclusiveness and empowerment and the service was person centred in nature. There were systems in place to monitor the quality and safety of the service. The registered manager had a support network within the wider organisation.
The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us under the current legal entity on 11 January 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.