Green Acres Care Home

Updated 1 May 2025

The date of the assessment was 20 May to 29 May 2025. The service is a residential home with nursing supporting people under the age of 65, people over the age of 65 and people living with dementia. People felt safe living at the service and there was a positive culture of putting people at the centre of decisions about their care. There was a positive culture with staff and leaders to provide high quality care in an inclusive environment. The environment was well maintained and it was clean and hygienic throughout. There were enough staff with the right skills who had been safely recruited. Medication was safely administered to people and managed to a good standard. Leaders had a good oversight of the service through audits and spot checks. People had access to social care professionals when needed. People received support which was in line with the Equality Act and Mental Capacity Act.

Updated 1 May 2025

People enjoyed living at the service and they felt safe there. People felt there were a lot of high quality activities taking place and the quality of meals was good. One person told us, “The food here is very good.” People felt included in decisions about their care and felt the service was a nice place to live. People told us there were enough staff who gave them the right support without a delay. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them. People had a positive lunch time experience where staff presented the dining room in a welcoming manner and people received their food quickly which made sure it was hot and fresh. People felt able to raise concerns and complaints where they felt confident they would be listened to and the concern would be resolved. One person told us, “If I tell the staff any concerns, I know it will get sorted.”