Leda Homecare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

People and relatives told us staff were kind, caring and respected people’s privacy and dignity. They commented, “I couldn’t wish for nicer carers”, “They are all very nice to me, nice and respectful. It’s all very professional” and “They are all very polite, nice, caring ladies.”

Staff described how they respected people’s right to privacy and dignity when providing support. They told us they ensured curtains and doors were closed and covered people with towels when providing personal care, gave people privacy when they were getting dressed if they were able to do this without support and respected people’s wishes and decisions about their day to day lives and support.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Most people told us they were supported by a small number of regular staff who were familiar with their needs, routines and what was important to them. One relative told us, “It’s a care team of about 5 now and any new carers shadow (observe) before they come.”

Care plans included information about people’s needs, preferences and what they needed support with. Information about people’s backgrounds was available, including their race, religion, marital status and gender. This helped staff to understand people what was important to them and to treat them as individuals. We noted that information about people’s sexualorientation was not included. We discussed this with the registered manager, who told us they would ensure this was discussed with people in future and added to their documentation.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well being.

People told us staff knew what they were able to do for themselves and encouraged them to be as independent as possible. Staff offered people choices and encouraged them to make everyday decisions about their care and support when they could. One person told us, “They help me with washing and dressing every morning. I wash and dry the parts I can reach, and the staff do the rest. They never rush me and they always have a chat.”

Care documentation included detailed information about people’s abilities, to guide staff about what they needed support with and how that support should be provided in a way which promoted their independence and control.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff provided people with care and support when they needed it. They visited people on time and provided care which reflected their needs and risks, including support with personal care, meals and medication.

People’s care needs were reviewed regularly and any changes, such as decreased mobility or a change in skin condition, were responded to promptly. When people became unwell or needed additional support from community agencies to improve their health or well being, staff ensured this was arranged either by contacting people’s relatives or by contacting the agencies direct.

The provider cared about and promoted the well being of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt valued and were well supported by the registered manager and other senior staff at the service. They told us, “[Registered manager] is lovely, very supportive. All the staff are lovely. We have on call to contact if there are any issues or emergencies. There is always support available” and “They’re good to work for and very supportive, including with your personal life. They’re very approachable.”

The staff we spoke with were clear about their roles and responsibilities. They received regular supervision and yearly appraisals, when their performance and any support they needed was discussed. They told us they could raise any concerns and felt they would be listened to. The last staff survey completed in 2025, showed the staff who responded experienced a high level of satisfaction with the service, including management and the support they received with work and personal issues.