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Helping Hands Beverley & Hull Good

Reports


Inspection carried out on 9 December 2019

During a routine inspection

About the service:

Helping Hands Beverley & Hull is a domiciliary care service that was providing personal care to 39 people living in their own homes, at the time of the inspection. The service primarily supports older people, but can also support people with a physical disability, learning disability or autistic spectrum condition.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found:

People received a reliable service from staff who were kind and caring. Staff were trained and supported in their role and had a good understanding of people’s needs and preferences. Most people were satisfied with the consistency of staffing and told us they had a small group of regular care staff who visited them.

Staff were aware of risks to people’s safety and wellbeing and acted to mitigate these. Information was available for staff about people’s health and nutritional needs. There was a system in place to ensure people received their medicines as prescribed, if people needed assistance with this.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People confirmed staff listened to them and respected their wishes and choices.

Staff promoted people’s privacy and dignity and enabled them to maintain their independence. Each person had a detailed care plan for staff to follow and staff responded to changes in people’s needs.

People, relatives and staff confirmed they would feel comfortable raising any concerns and that these would be dealt with. They had opportunity to provide feedback about their care. The service was well managed; people and relatives spoke positively about the registered manager and staff felt supported and valued.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 2 January 2019 and this is the first inspection.

Why we inspected:

This was a planned inspection based on the provider’s new registration.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.