About the service Healthcare Professionals Recruitment Services Ltd is a domiciliary care service providing personal care and nursing care to adults and children. Personal care is help with tasks related to personal hygiene and eating. At the time of inspection there were two children receiving a personal care and nursing care service and no adults receiving a service.
People’s experience of using this service
People using the service had risk assessments carried out to protect them from the risks of avoidable harm. Staff were knowledgeable about safeguarding and whistleblowing procedures. Medicines were managed safely and people were protected from the risks associated with the spread of infection. The provider had a system to record accidents and incidents.
Staff were supported in their role with training, supervision and appraisals. People’s care needs were assessed before they began to use the service so the provider could be sure they could meet their care needs. Staff supported people with their nutritional, hydration and healthcare needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider and staff understood the need to obtain consent before delivering care.
Staff demonstrated they knew people and their care needs well. Relatives told us staff were caring. The provider and staff understood how to provide a fair and equal service. Staff understood how to involve people and relatives in making choices. People’s privacy, dignity and independence were promoted.
Care plans were detailed and personalised. Staff understood how to provide a personalised care service. The provider understood how to meet people’s communication needs. Relatives knew how to make a complaint if they needed to. The service had a policy in place to provide people with end of life care if required.
Staff and relatives spoke positively about the leadership in the service. The provider had systems in place to capture feedback from people and relatives about the quality of the serve provided. The provider carried out various quality checks to identify areas for improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with us on 25 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.