Updated 22 January 2025
Date of Inspection: 28 January 2025 to 31 January 2025. Tollgate Health Centre is a GP practice and delivers service to 10,205 patients from a single location under a contract held with NHS England. The National General Practice Profiles states its patient population has mixed ethnicity that is predominantly white. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the higher decile 8 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We found breaches of regulation in relation to safe care and treatment, staffing and good governance. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.