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Inspection Summary


Overall summary & rating

Good

Updated 24 November 2020

Greenways is a residential care home providing personal care for up to six people. Residential care is provided to people who have complex learning disabilities and care needs including autism and epilepsy.

We found the following examples of good practice.

• Staff supported people to remain in contact with their families in line with government guidance. This was accomplished through safe visiting arrangements at the service and video calling facilities. The provider sent regular newsletters to keep families updated on any changes to the guidance.

• People had easy-read risk assessments which helped them to understand better the changes brought about by the COVID-19 pandemic to their daily lives.

• The registered manager knew how to apply for coronavirus testing kits to test residents and staff. Staff were accessing weekly testing in line with current government guidelines. They supported people to access monthly testing when people were able to consent to this.

• The premises were clean and well maintained. Additional cleaning schedules had been introduced since the beginning of the coronavirus pandemic. Areas that were frequently touched, such as door handles and light switches, were cleaned several times a day. Hand sanitiser was readily available on the premises.

• All staff had received recent training in infection control and prevention. Staff were seen to be following correct practice in this area. The registered manager had reallocated staff support hours to provide additional support during the pandemic. For example, to provide one to one support to those who had to isolate.

• The registered manager was visible and supportive to staff. They were the designated IPC lead and shared all relevant government updates with staff and family members. The registered manager sought support and advice from external agencies including the local health protection team, Surrey County Council and CQC and was open to all advice and guidance offered.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 24 November 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 24 November 2020

Caring

Good

Updated 24 November 2020

Responsive

Good

Updated 24 November 2020

Well-led

Good

Updated 24 November 2020