The Care Quality Commission
  • Doctor
  • GP practice

Millennium Family Practice

Overall: Good read more about inspection ratings

24 West Street, Gateshead, Tyne And Wear, NE8 1AD (0191) 478 3678

Provided and run by:
Millennium Family Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Millennium Family Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Millennium Family Practice, you can give feedback on this service.

28 November 2023

During an inspection looking at part of the service

We carried out a targeted assessment of Millennium Family Practice in relation to the responsive key question. This assessment was carried out on 28 November 2023 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Outstanding.

Safe - Good

Effective – Good

Caring - Good

Responsive – Outstanding

Well-led – Good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the

Millennium Family Practice on our website at www.cqc.org.uk

Why we carried out this review

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the assessment

This assessment was carried remotely.

This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

We rated responsive as outstanding because;

  • The practice had a proactive approach to identifying the needs of patients and responding to them.
  • National GP Patient Survey data was consistently high over a number of years including during the COVID-19 restrictions. Data was consistently above local and national averages.
  • The practice worked with their patients and Patient Participation Group to identify where they might improve.
  • The practice implemented initiatives to improve phone and appointment access and worked towards continuous improvement.
  • The practice dealt with complaints in a timely manner and learned from them.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care

04/12/2019

During a routine inspection

We carried out an announced inspection at Millennium Family Practice on 4 December 2019. We looked at whether the service was safe, effective, caring, responsive and well led.

We based our judgement of the quality of care at this service on a combination of:

  • What we found when we inspected
  • Information from our ongoing monitoring of data about services and
  • Information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

  • The practice had not met national targets for cervical screening.
  • Patients received effective care and treatment that met their needs.
  • Health and safety, fire safety and infection control checks and audits were completed correctly.
  • Patients commented that staff were caring, kind and professional.
  • Staff were well trained and competent in the delivery of good patient care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The practice was integrated into the community which it served.
  • The practice identified and supported vulnerable patients such as people who were homeless and military veterans.

The areas where the provider should make improvements are:

  • Improve uptake of cervical screening for eligible women.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care