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Castle View Dental Practice Limited

The provider of this service changed - see old profile


Inspection carried out on 27 June 2013

During a routine inspection

We carried out this inspection to check on the treatment of people. Following the inspection we conducted telephone interviews with eight people. On the day of the inspection we spoke to the dentist, a dental nurse, the hygienist and the practice manager.

The practice consisted of a reception/waiting area, three treatment rooms, a ground floor toilet which could accommodate wheelchairs and a decontamination area. The practice also had a portable ramp to support people with mobility issues into the practice.

People told us the practice was "excellent" and their consent to treatment was always sought. One person said, “Yes, my consent is given”.

Records showed that the treatment people received was reflected on their treatment plans. One person said, “I have been coming to the practice for over 30 years and I would not go anywhere else”.

The environment of the practice was clean and tidy. Arrangements were in place for the cleaning and sterilising of instruments. This meant that the provider had a system in place for managing infection control.

Records showed that the provider carried out appropriate checks before staff were appointed. This meant that people could be reassured that staff were suitable to work with vulnerable people.

We found that there was a process in place to allow people to complain which was visible in the reception area.