We carried out a review of the data available to us about Camphill Village Trust - Stourbridge on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Camphill Village Trust - Stourbridge, you can give feedback on this service.
Berith & Camphill Partnership is a domiciliary care service, registered to provide personal care to people living in their own homes. At the time of the inspection the service was providing personal care to nine people.
People’s experience of using this service:
People were supported by staff that were caring, compassionate and treated them with dignity and respect. Any concerns or worries were listened and responded to and used as opportunities to improve.
People received person centred care and support based on their individual needs and preferences. Staff were aware of people's life history, and their communication needs. They used this information to develop positive and meaningful relationships with people.
People told us they felt well cared for by staff who treated them with respect. The provider ensured people had regular staff, meaning people and staff were able to build positive relationships. People were supported by staff who had the skills and knowledge to meet their needs. Staff understood and felt confident in their role.
Staff liaised with other health care professionals to ensure people's safety and meet their health needs.
Staff spoke positively about working for the provider. They felt well supported and that they could talk to management at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their work.
Audits were completed by the management team to check the quality and safety of the service. This information was shared with the wider staff team.
The registered manager managed and supported the staff team in their roles to ensure people received a good service.
More information is in Detailed Findings below.
Rating at last inspection: Good. (Report Published 11 October 2016)
Why we inspected:
This was a planned comprehensive inspection which took place on 31 May 2019.
Follow up:
We will continue to monitor intelligence we receive about the service until we inspect again as part of our inspection programme. If any concerning information is received, we may inspect again sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This was our first inspection of this service since it had been registered with us in 2014.
The provider is registered to provide personal care and support to adults who had a range of disabilities. People who used the service would receive their support and care in their own homes within the community. One person was receiving personal care and support.
The manager was registered with us as is required by law and was present on the day. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had processes in place that they and staff followed to prevent people experiencing any mistreatment or abuse. Risk assessments were undertaken and staff knew of the actions they needed to take to keep people safe and minimise any potential risk of accident and injury. Staffing ensured that people received a consistent service from staff who they were familiar with, knew of people’s individual circumstances and could meet their needs. People were supported to take their medicines as they had been prescribed by their doctor.
Staff received induction training and the support they needed that ensured that they did their job safely and provided support in the way that people preferred. Staff training records showed and staff confirmed that they had received the training they required to meet people’s needs and to keep them safe. People were enabled to make decisions about their care and they and their families were involved in how their care was planned and delivered. Staff understood that people have the right to refuse care and that they should not be unlawfully restricted. Staff supported people to have drinks and meals that they enjoyed.
People were cared for and supported by, staff who were kind and caring. Staff supported people to be as independent as possible. People were encouraged and supported to undertake daily tasks and attend to their own personal hygiene needs.
The service was responsive to people’s changing needs and requests. Complaints processes were in place for people and their relatives to access if they were dissatisfied with any aspect of the service provision.
Relatives and staff had confidence in the management team and the service. Processes were in place to monitor the service, by visit checks to the person’s home and undertaking audits, to ensure that it was run in the best interests of the people who used it.