We carried out a review of the data available to us about Thorpe Wood Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Thorpe Wood Care Home, you can give feedback on this service.
Thorpe Wood Care Home is a care home providing personal and nursing care to 45 people aged 65 and over at the time of the inspection.
Thorpe Wood Care Home can accommodate up to 50 people across four separate households, each of which has separate adapted facilities. One of the households specialises in providing nursing care to people who require this level of support. Relatives told us that the staff took actions to keep their family members safe.
People’s experience of using this service and what we found
The registered manager and staff had taken actions to ensure that people were protected from the risk of abuse. Relatives of people living at Thorpe Wood told us that the staff had taken action to keep their relative safe.
The procedures for the administration and recording of medication had not always been followed. It was not always possible to compare the records with the amount of medication in stock to ensure they had been administered as prescribed. These areas for improvements had also been identified by the providers Quality and Governance Manager and the appropriate action was being taken. Staff completed training and annual competency checks in the administration of medication.
Risk assessments were in place so that staff knew what action to take to reduce risks to people. Recruitment checks had been completed to ensure the right people were employed. Infection prevention and control measures were in place to reduce the risks of infections being spread through the home. Extra cleaning and precautions had been taken in response to the Covid-19 pandemic. Staff were wearing appropriate personal protective equipment (PPE) and having regular Covid-19 tests.
Staff and relatives of people living at Thorpe Wood all told us that the registered manager was approachable and supportive. There were governance systems in place to identify areas for improvement. Learning from incidents and accidents were shared with staff and action taken to prevent a reoccurrence when possible. Action had been taken to provide ways that people could still have regular contact with their families during the Covid-19 pandemic whist there were restrictions on relatives visiting the home.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (December 2019).
Why we inspected
We received concerns in relation to protecting people from abuse. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. However, the relevant agencies must be notified in a timely manner of any allegations of abuse so that they can decide what the next steps should be. Please see the safe sections of this full report.
Soon after the inspection the registered manager reported an allegation of abuse in a timely manner to the relevant agencies.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Thorpe Wood on our website at www.cqc.org.uk.
Thorpe Wood Care Home is a care home providing personal and nursing care to 27 people aged 65 and over at the time of the inspection.
Thorpe Wood Care Home can accommodate up to 50 people across four separate households, each of which has separate adapted facilities. One of the households specialises in providing nursing care to people who require this level of support. Although at the time of this inspection nursing care was not being provided to any of the people using the service.
People’s experience of using this service and what we found
People who lived at Thorpe Wood Care Home felt happy and safe at the service. One person said, “I feel safe as this is my home.”
Staff knew each person well. People’s views were respected and they, were happy living at Thorpe Wood Care Home. Relatives trusted the staff team to look after their family members.
Staff delivered care and support that was personalised and responsive to people’s likes, dislikes and preferences. Staff were kind, caring and motivated and people, their relatives and an external professional were complimentary about the care provided. Staff respected people’s privacy, dignity and independence and encouraged people to lead their life in the way they wanted to. Peoples views were respected.
Staff understood the risks to people and the measures in place to keep them safe. Systems were in place to manage people's medicines safely and to reduce the risks associated with the spread of infection.
Sufficient numbers of staff were employed to meet people's needs. Staff were knowledgeable and skilled to provide care to each person. Staff had undertaken training in a wide range of subjects relevant to their role and were encouraged to develop further.
People were supported to maintain good health. Staff made referrals to health professionals when required. People were provided with the care, support and equipment they needed to stay independent. People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible, the policies and systems in the service supported this practice.
People had access to food and drink based on their individual choice and preferences. People were offered a range of activities to do, in groups or based on their own interests. Staff were developing numerous links with the local community. Any concerns were listened to and addressed, and people's wishes were taken into account as they approached the end of their life.
Care plans guided staff to provide support that met people's needs and in line with their preferences.
Systems were in place to monitor the service, which ensured that people's risks were mitigated, and lessons were learnt when things went wrong. There was an open culture, where people and staff could approach the registered manager if they had any concerns.
The service was well-led by a registered manager who inspired the staff team to put the people they were supporting at the heart of everything they did. The provider's values were put into practice by the staff and governance systems ensured the service provided was of very high quality. People, their relatives and staff were involved in improving all aspects of running the service and their voices were heard.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 12 December 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection methodology
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.