You are here

Avanti Homecare Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 29 November 2019

About the service

Avanti Homecare Ltd is a domiciliary care agency providing personal care to people in their own homes. There were 51 people being supported with personal care at the time of our inspection. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were cared for in a safe manner. Staff had a good understanding of safeguarding and were committed to protecting people. Risks to people’s health and wellbeing were appropriately assessed, managed and recorded. Staff were safely recruited and sufficient in number to support the geographical area. There was good infection control practice embedded in the service. Systems were in place to ensure lessons were learnt when things went wrong.

Staff acknowledged, and respected people’s needs and choices. People were involved in the planning and reviews of their care. Staff were effectively trained in topics relevant to their role. Staff regularly worked with other healthcare professionals to ensure people were supported to live healthier and independent lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff who were caring and kind and they spoke highly of staff. People were supported by staff who they knew well and had supportive and meaningful relationships with. People’s independence was promoted and their privacy and dignity were respected by staff.

The provider was responsive. People had personalised care plans that promoted independence. Staff identified people’s information and communication needs by assessing them. People were supported to engage in hobbies and interests important to them. People and relatives knew how to make a complaint and felt confident they would be listened to. End of life care preferences had been sought and incorporated into care plans.

The service was well-led. The management team had created a culture of quality care where people were the centre. They understood their responsibilities within the service and were continually looking for ways to improve. People’s views were constantly sought to help drive improvement. The staff worked in partnership with health and social care professionals to ensure people receive a consistent approach.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 10/12/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the provider’s registration date.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 29 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 29 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 29 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 29 November 2019

The service was well-led.

Details are in our well-led findings below.