Weavers Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider was exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People received exceptionally personalised care which exceeded their needs and wishes. Relatives told us staff knew people extremely well. A relative said “They [staff] have a really good grasp of [what’s important to them], they know their personality and even how they like their tea.”

Staff actively used their knowledge of what was important to people when planning their care. This was demonstrated by staff organising a wide range of activities for people, both within the home, and in the local community. These activities were linked and tailored to people’s individual aspirations. Staff encouraged and assisted people to engage in these activities, so people had the maximum opportunities to enjoy enhanced wellbeing, through socialising and engaging with others. For example, one person was supported to visit their former workplace in a suit and tie. This helped the person to reconnect with their past, through dressing as they used to do when they went to work. Staff worked with the person’s former employer to ensure the person had the best experience during their visit. The person had the opportunity to meet again with colleagues they had previously been close to. This experience made the person extremely happy. One staff member told us, “It really put a smile on [person’s] face.”

Another person used to regularly enjoy being involved in a particular theatre production. The person was supported by staff to make new connections with the local theatre group who were staging the same show. Staff and the local theatre group saw how much the person enjoyed this experience. They worked together to ensure this would now be a regular event for the person to enjoy. This experience enhanced the person’s current wellbeing.

A further person enjoyed a very specific environment when growing up. Staff worked with the person and their relatives to replicate a day of activities specifically for the person to enjoy. This approach by staff increased the person’s wellbeing and helped them to connect to important and nostalgic events at different stages in their lives. The registered manager said “I am proud of the activities. Without social stimulation a dementia home will not function properly.”

People’s care plans and risk assessments were created by staff with input from people and their relatives. These reflected what was important to people. People, relatives and staff worked together to ensure people’s care plans and risk assessments remained relevant to people’s preferences and changing needs. For example, making sure people had the right equipment to support their needs such as adjustable beds, chairs and sensor mats.

A relative described how management worked with them to support their family member by decorating their bedroom in the style they wanted to ease their transition to the home. “[Nominated individual] and [registered manager] were really engaging, they got their workman in and decorated without hesitation.” This had a material impact on the person who settled into the home well as their preferences were met regarding their environment.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff had developed good working relationships and knowledge of the services available for people from other health and social care professionals. Staff worked with health and social care professionals to make sure people received care and treatment which met their individual needs. Weekly visits from a paramedic enabled them to discuss issues and make referrals to professionals such as the speech and language therapist (SALT), or the older people’s mental health team.

However, we found occasional instances where elements of some people’s care records would benefit from further expansion. For example, by utilising systems which would provide staff with quick access to people’s most recent key information. This will help to ensure all relevant information is easily accessible. The registered manager advised us they would address this without delay.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People were provided with information by staff in a way they understood and in a range of formats, including large font, pictorial and easy read documents. Relatives told us they felt well informed and staff at the home communicated important updates clearly and promptly. Staff told us how they adapted their communication for people for example if people had any specific communication or sensory needs.

Notice boards were on display throughout the service providing people with relevant information in a variety of formats, for example pictorial. This helps to meet people’s communication needs. The registered manager planned to further develop their approach to the accessible information standards.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

There was a complaints procedure in place, and relatives told us they knew how to raise concerns and who to approach if needed. Complaints were investigated and any outcomes were recorded appropriately.

People were encouraged to make suggestions at the monthly resident’s meetings. Monthly residents’ meetings were held to gather people’s views about the home, share updates from senior staff, and provide a forum for feedback and suggestions. Quality assurance processes included a suggestions box, and regular questionnaires were issued to both people and their relatives. Information about the provider, upcoming events and menu choices were readily available within the home.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People’s protected characteristics were understood by staff who supported them to access care from other health and social care professionals. For example, appointments for their physical and mental health. Staff understood how to make referrals to other services to ensure people’s needs were met.

The environment was spacious and accessible, supporting people to move independently around the home. There were sufficient accessible communal areas available, allowing people to choose between quieter lounges for relaxation, or larger communal areas if they enjoyed the opportunity to spend time with others.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

Staff and leaders demonstrated a strong commitment to providing people with opportunities to have the best outcomes possible. For example, people were encouraged to remain involved in their local community, and staff supported them to go out and take part in activities they enjoyed, where possible. In addition, staff had received specialised training to help them understand and respond to the needs of people living with protected characteristics.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

Relatives were complimentary about the quality of care given and compassion provided to their family members at the end of their lives. One relative told us, “The overarching thing was the depth of caring and support they [staff] gave. [Person’s name] was so comfortable, it’s as though they were part of their family. You could see the underlying love.”

Staff told us when they supported people at the end-of-life they had worked closely with health and social care professionals. This helped to ensure people remained comfortable and pain-free. Staff gave us examples showing they were prepared to support people and their relatives in any way they could, respecting individual wishes and preferences.

Some end-of-life care plans had yet to be developed, to make sure people’s last wishes were fully identified to help to ensure their preferences would be met. The registered manager explained they were committed to working sensitively with people and their relatives to identify and record people’s future wishes.

Systems to ensure do not attempt resuscitation (DNACPR) and Recommended Summary Plans for Emergency care and Treatment (ReSPECT) forms were in place.