Weavers Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us that the care and support provided was good and staff were caring. Relatives told us their family members were treated with dignity and respect. One relative spoke of the consistent kindness shown by staff. Another relative said, “They [staff] take the time, hold their hand, have a cup of tea and reassure them.” A further relative told us, “All the staff speak to [people] and smile.”

Staff had a positive attitude about how dignity, kindness and respect were promoted at the home. Staff had built strong bonds with the people they cared for. One staff member told us, “Residents are the best thing about working here, I would take them home if I could.”

Other health and social care professionals spoke highly of the staff working at the home. Staff demonstrated empathy for the people they cared for, for example including when people were anxious. Staff treated colleagues from other organisations with kindness and respect. An external professional told us that a member of the care staff supported them from the home when they visited the home. The health and social care professional said, “Things are always dealt with. They always provide a member of staff. They have a lot of empathy. They’re professional. People are cared for and want for nothing.”

We saw caring and meaningful interactions between staff, people and visitors. Staff sang and laughed with people and sat quietly and chatted with other people, as they preferred. Staff offered support to people in a discreet way, to ensure their dignity was respected. The atmosphere was calm and relaxed and welcoming to all visitors.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s choices were respected, for example where a specific gender of staff to support with personal care needs was requested. A relative told us, their family had such preferences. “It’s in the care plan.” People were given the option to lock their own bedroom doors to protect their privacy and security. A relative said, “The fob was so advantageous, they know no-one can get into their room.”

People’s care records included their diverse needs and their preferences including their likes, dislikes, life histories, and their previous employment histories. Staff told us they had access to people’s care plans and took the time to read them. Some staff spoke with families and friends to learn more about those they cared for. Staff gave us examples how they incorporated this knowledge in how they cared for people so people would enjoy their day to day lives at the home.

People were supported to maintain relationships with family and friends. Activities took place which were tailored to people’s individual preferences. The registered manager told us people’s spiritual needs were met through regular visits from a local church and faith groups where people wanted this.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s choices about things such as what they wanted to do and what they wanted to eat were listened to and respected. People were involved in the activities being provided as they wished. There were regular meetings with people which encouraged people’s ideas and suggestions. One relative told us “[Person’s name] likes the dancing and singing. They join in when they want.” Staff reported they had sufficient information about people’s needs to assist them to support people to have choice and control over their care. One staff member said, “For those who can’t communicate verbally, we still make sure they know they have a choice in everything.” For example, staff showed people plated meal options to choose from. The registered manager told us, “I am proud of giving choice, even relatives comment on the [amount] of choice we give.”

Staff were proactive in encouraging people to live as independently as possible and to retain their skills and abilities. This included when assisting people to mobilise around the home and to maintain as much independence as possible in elements of their personal care.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People’s care plans were clear about their most important needs and individual risks and what assistance was required to ensure their wellbeing needs and preferences were met. A relative gave us an example of how staff had pre-empted one person’s need. They explained a person was about to fall and said, “[Staff] moved with speed to help. If they were at their own home, they would have [fallen and] been on the floor.” Staff carefully monitored people’s welfare and health and quickly and respectfully supported them when they needed assistance or reassurance.

There were systems to monitor response times, for example, how long it took for people’s call bells to be answered. We found people’s call bells were responded to quickly.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The provider supported staff’s wellbeing by providing an employee assistance program. Staff told us, “I feel I am treated fairly.” A relative said “They appreciate the staff.”

Staff spoke positively about the assistance they received from the management team who they described as accessible and approachable. Staff received regular supervision and appraisals. Comments from staff included, “They [senior staff] are really helpful if I don’t understand and easy to approach as well.” Another staff member told us, “There is a strong bond between staff [teams]. Any problems here are addressed.”

Staff’s individual circumstances had been considered when planning the shift patterns and duties assigned. This helped to ensure any staff member’s health conditions were accommodated. Risk assessments were in place to support staff with any additional needs.

Staff told us they were supported to provide good care to people as they were supported to develop their skills further.