11 December 2019
During a routine inspection
About the service
ICare Bury is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection, there were 14 people receiving a service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe. However, it was not clear if people always received their medicines when they needed them. We have made a recommendation about the management of medications. Recruitment procedures had been recently revised. However, they were insufficiently robust. We made a recommendation around recruitment to ensure staff receive appropriate safety recruitment checks prior to being introduced to people at the service.
Staff received safeguarding training and knew how to recognise and report potential abuse. Staff received appropriate training and induction and had developed positive relationships with the people they supported.
People’s needs were assessed prior to using the service and care plans were reviewed regularly. People's personal histories were recorded and information in relation to their healthcare needs. Spot checks were carried out to ensure staff provided people’s care safely and in the way they preferred.
People were supported by kind and caring staff. People told us they were respectful and always had a smile for them. Staff told us they enjoyed their jobs and felt valued by the management.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was not present at the time of the inspection. Team meetings and supervisions had not regularly taken place but this had been identified and actioned. Staff told us they felt well supported and communication was good within the service. Audits were taking place, but were not as robust as they could be. People were complimentary of the management team and felt they were approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 December 2018 and this is the first inspection
Why we inspected
This was a planned first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.