The Care Quality Commission
  • Doctor
  • Independent doctor

Optimise Health Clinic - Colmore Building

Overall: Good read more about inspection ratings

Colmore Building, 20 Colmore Circus Queensway, Birmingham, West Midlands, B4 6AT (0121) 396 1323

Provided and run by:
Optimise Health Clinics Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Optimise Health Clinic - Colmore Building on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Optimise Health Clinic - Colmore Building, you can give feedback on this service.

4 May 2021

During an inspection looking at part of the service

We carried out an announced inspection at Optimise Health Clinic - Colmore Building (also known as Dr Finlay’s Private Practice) on 4 May 2021. Overall, the clinic is rated as Good.

Safe - Good

Effective - Good

Well-led - Good

Following our previous inspection on 17 September 2019, the clinic was rated Requires Improvement overall and for Safe and Well-led key questions but rated Good for providing Effective, Caring and Responsive services.

The full report for the previous inspection can be found by selecting the ‘all reports’ link for Optimise Health Clinic - Colmore Building on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a focussed follow-up inspection to follow up on any breaches of regulations identified in the previous inspection. The key questions inspected were: Safe, Effective and Well-led. We carried forward the ratings from the previous inspection for Caring and Responsive.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video conferencing
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this clinic as Good overall.

We found that:

  • The provider had responded appropriately to our concerns that we raised in our previous inspection in September 2019.
  • The provider had improved governance processes to ensure the safety of staff and patients.
  • The provider had developed the service during the COVID-19 pandemic to continue to be responsive to patients’ needs.
  • The way the practice was led and managed promoted the delivery of person-centre care.

Whilst we found no breach of regulation, the provider should:

  • Continue to monitor and review policies, systems and processes to ensure the clinic continues to provide safe services as the service develops post pandemic.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

17/09/2019

During a routine inspection

We carried out an announced comprehensive inspection at Optimise Health Clinic - Colmore Building as part of our inspection programme.

This service is registered with CQC to provide the following regulated activities: Diagnostic and screening procedures, Surgical procedures and Treatment of disease, disorder or injury.

The lead clinician is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Five people provided feedback about the service. Feedback was positive about staff and the convenience of the clinic.

Our key findings were:

  • The clinic had opened in January 2019 and was still evolving and growing. The provider had produced a range of policies and procedures to ensure safety of staff and people using the service. However, we did find not all policies or processes had been formalised and there were gaps in the management of risk.
  • The clinic collected patient feedback to help assess how effective they were and if they could make any improvements. The provider gave us evidence that showed patient feedback was positive and they had acted to make improvements following patient feedback.
  • The clinic monitored patient outcomes at follow up appointments or through direct feedback from patients.
  • Patient feedback we received during the inspection was positive about staff and the service people had received.
  • The lead clinician and clinic manager were experienced and capable of managing the service.
  • The provider’s strategy was to support individuals and businesses using the service, wishing to improve their overall wellbeing by offering a variety of interventions tailored to each situation. We saw that the service was centred on meeting individual patients’ needs and staff took a flexible approach when dealing with people using the service.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

(Please see the specific details on action required at the end of this report).

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care