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Creative Support - Donnybrook Court Good

Inspection Summary


Overall summary & rating

Good

Updated 11 December 2019

About the service

Donnybrook Court is an extra care service for older people. People using the service lived in adapted flats in a purpose built building in Tower Hamlets. At the time of our inspection there were 17 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People told us they were well treated by staff and we observed positive interactions throughout the day. The service assessed people’s needs around their culture and language and supported people to speak about and plan their care. A person told us, “I love it here. My family cannot believe how happy I am here. I would recommend this place to anyone.”

People were safeguarded against abuse and poor care and told us they felt safe living in the service. The provider assessed risks to people’s wellbeing and took the right action to improve people’s safety. People were able to call for help at any time using their pull cords and there was a prompt response to this. Staffing levels were planned to meet people’s needs and staff were safely recruited. Medicines were managed safely and the service protected people from cross infection and poor food hygiene.

Staff received enough training to do their jobs and the provider regularly reviewed the training they required. There were regular supervisions and observations of staff to make sure they had the right skills. People received the right support to have varied diets and to access healthcare services when they needed to.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were involved in making sure that care was planned around their needs and regularly reviewed. The service was able to respond to people’s changing needs. Staff carried out life story work to understand more about people’s lives and their wishes for the future. There was a detailed activity programme in place; in response to feedback from people the service was expanding this.

Managers were visible in the service and approachable. The management of the service carried out regular checks to make sure people’s care and support was appropriate and safe. There was good team work and communication between the staff team.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 7 December 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 December 2019

The service was well-led.

Details are in our well-Led findings below.