We carried out a review of the data available to us about Mapplewell Manor on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Mapplewell Manor, you can give feedback on this service.
Mapplewell Manor is a residential care home that provides accommodation and personal care for adults with a range of care and support needs. This includes adults who are living with dementia. The home can accommodate up to 87 people in one adapted building over three floors. At the time of this inspection there were 66 people using the service.
We found the following examples of good practice.
The service had signage displayed on all external doors to alert visitors to restrictions on entering the building and the infection control measures they would need to take.
Staff had completed training in infection control, COVID-19 and donning and doffing personal protective equipment (PPE). The registered manager had completed competency checks to ensure all staff understood how to wear PPE and effective handwashing.
The service had an adequate supply of PPE to meet current and future demand. Staff were using and disposing of PPE correctly.
The home had arrangements in place to test both people and staff for COVID-19, in line with the current guidelines on testing. People and most staff had received a first dose of the vaccine.
The home had a team of housekeeping staff that had been trained on infection control. There was an enhanced cleaning schedule in place that also ensured door handles, keypads, handrails and high touch areas were consistently cleaned. We observed that the home was very clean and well kept.
There was a comprehensive set of policies, procedures audits and detailed risk assessments in relation to the management of infection control risks and Covid-19.
New admissions were expected to provide recent COVID-19 test results, were further tested by the service following admission and isolated upon arrival for 14 days to minimise the risk of potential infection to people already living at the service. These procedures would also be used for people returning to the home following a hospital stay.
There was a visitor's policy and visitor's guide with detailed advice for families. There was a dedicated visitor's room with separate entrance and a full screen, which was in use when local health restrictions permitted. Visits were booked in advance and staff cleaned the visiting area between each visit. There was a dedicated staff member to oversee visits, support people and their families and ensured social distancing was maintained.
People were supported to maintain links with friends and family via telephone and video calls. Links with families were maintained through regular communication and relatives' meetings held online which allowed many relatives to take part.
Mapplewell Manor is a residential care home that provides accommodation and personal care for adults with a range of care and support needs. This includes adults who are living with dementia. The home can accommodate up to 87 people in one adapted building over three floors. At the time of this inspection there were 84 people using the service.
People’s experience of using this service and what we found
Without exception, people and their relatives were very complimentary about Mapplewell Manor. People were cared for by staff who were highly motivated, compassionate and exceptionally kind. People’s relatives and friends were enthusiastically welcomed into the service and they told us they thought the home was outstanding.
Staff consistently referred to the service as being ‘one big family’. A relative had complimented the service by saying, "Mapplewell Manor is a breath of fresh air. Staff are well-trained and have a caring and supportive attitude towards everyone in their care. I highly recommend the home for it’s consistent care delivery and for going above and beyond my expectations.”
Respect for people’s privacy and dignity was consistently upheld and promoted. Staff continually evaluated whether the service supported staff to treat people with the utmost dignity and respect. Staff had made changes to the services to ensure the promotion of dignity was thoroughly embedded into every aspect of the service.
People received highly personalised care from a staff team who knew them exceptionally well. Staff had developed strong relationships with people and those close to them. Staff delivered compassionate and high-quality care to people at the end of their lives. This extended to people’s family members. We found people’s relatives had given numerous compliments to the home about the high level of support offered to people and their loved ones during and after the provision of end of life care.
People received excellent support and encouragement to take part in wide range of varied activities. Staff ensured there were numerous social opportunities available to people, to promote their well-being. Staff recognised people’s skills and encouraged people to remain as independent as possible.
People living at Mapplewell Manor, their relatives and staff were full of praise for the registered manager and the way the service was run. The culture and values of the provider were thoroughly embedded. This meant people lived in an open, inclusive, welcoming service where people came first.
People received support from staff who were skilled, well-supported and well-trained. Staff delivered care which met people’s needs and promoted their health. Staff worked very closely with community health professionals to ensure people received a seamless service.
Staff had time to sit and talk to people and actively engage them in decisions about their care. Staff were highly skilled in communicating effectively with people. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.
Without exception, people and their relatives told us the service was safe. Risks to people were mitigated and staff knew how to protect people from abuse. The home was well-maintained, and it was decorated to a high standard. People were supported to personalise their rooms, so they truly felt at home. The home was very clean and people had access to any equipment they needed to remain safe.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 31 January 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.