Greenview

Updated 10 December 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

There was one inspector in the inspection team.

Service and service type

Greenview is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

What we did before inspection

We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and one relative about their experience of the care provided. We spoke with four members of staff including the manager, assistant manager, and care workers.

We reviewed a range of records. This included two people’s care records and multiple medication records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 10 December 2019

About the service

Greenview Care Home is a care home providing personal care to eight people. At the time of the inspection there were eight people living there.

Greenview Care home is in an adapted building with bedrooms available over two floors. People lived in self contained rooms with access to a communal kitchen and lounge.

People’s experience of using this service and what we found

People valued the care and attention they were given by staff who they treated as friends. People felt the environment was warm and welcoming.

People were cared for by sufficient staff who understood people’s personal circumstances and risks to their health, and worked to keep them safe. Staff had undergone checks of their background as part of the recruitment process. Process were in place to ensure people received their medicines safely and these were checked regularly. Staff understood and practiced infection control techniques. The manager promoted learning from incidents and improving people’s experience of care.

People's needs were assessed, and care was planned and delivered to meet legislation. Staff received training to meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were encouraged to have a healthy diet and lifestyle. People were supported to arrange their bedrooms in ways they chose. People accessed a number of health and wellbeing service. Where appropriate staff supported people to access these services.

The manager had applied to become the registered manager. People and staff were encouraged to share feedback about the home and suggest improvements to people’s support. The registered provider undertook regular checks of the home and the manager understood where improvements were needed. The home was a part of the local community and people were encouraged to use local services to support them to feel part of the local area.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first rating for this service.

Why we inspected

This was a planned inspection based the registration date of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.