About the serviceSefton New Directions Limited Reablement service provides short term support for people (up to six weeks) in their own homes. Support is rehabilitative in nature and is often provided to people following their discharge from hospital. At the time of our inspection, the service was providing support to 90 people.
People's experience of using this service and what we found
People had confidence in the staff who supported them. People received care and support from staff who were caring and enthusiastic about their role. Staff supported people to regain their independence, this enabled people to remain at home for longer.
People told us staff provided support with dignity and consideration. Staff got to know people's needs and supported them in a person-centred way. People were involved in setting their own goals and aspirations and supported to achieve them with the direct involvement of staff.
Wherever possible, people received support from the same members of staff to help ensure their progress could be monitored more effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Regular checks and audits were carried out to determine the quality and safety of the care and support being provided. Risk to people was assessed and measures were put in place to support people safely, whilst still respecting their freedom.
Staff were well supported in their role with appropriate training and supervision. Most staff had received additional training to meet the specific needs of the people they were caring for.
Feedback about the management of the service from people, their relatives and staff was positive. The registered manager and registered provider had met their legal requirements with the Care Quality Commission (CQC).
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 11 December 2018 and this is the first inspection.
Why we inspected
This was a planned inspection based on the registration anniversary date.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.