Archived: Jigsaw Medical-Hampshire Resource Centre

Updated 4 October 2021

Hampshire Resource Centre is operated by CRG Clinical Services Ltd and Jigsaw Medical. Jigsaw Medical is an independent provider of ambulance Services with a head office in Chester and locations throughout England including the location we inspected in Basingstoke. At the Hampshire Resource Centre they provide emergency and urgent care services, with 14 vehicles.

The Basingstoke location employed 49 members of staff at the time of the inspection, 20 paramedics, 13 technicians and 16 emergency care assistants. The location has a registered manager who has been in post since 2018, who covers several satellite bases. The Hampshire Resource Centre had not been inspected.

The regulated activities are:

· Transport services, triage and medical advice provided remotely

· Treatment of disease disorder and injury

The main service provided at the Hampshire Resource Centre is emergency and urgent care, which was the focus of this inspection.

Updated 4 October 2021

This was our first inspection of the service. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and treatment and gave patients pain relief when they needed it. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• All staff were up to date with face-to-face mandatory training in key topics to ensure they could provide safe care to patients.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.

However:

• The service did not always manage medicines safely.
• The service lacked clear local governance structures and systems to ensure safe storage, administration, disposal and auditing of medicines, including controlled drugs.

The service did not provide crews with materials to support communication with people with different communication requirements.

Updated 4 October 2021

This was our first inspection of this service. We rated it as good because it was safe, effective, caring and responsive, although governance requires improvement.