We carried out a review of the data available to us about TLS Care Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about TLS Care Ltd, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Recruitment process required minor improvements. We have made a recommendation about recruitment. Individual risks were assessed, and measures were put in place to keep people safe. The registered manager reviewed care plans and risk assessments to ensure they remained current. The care being provided was from a consistent staff team.
Staff had received relevant training in relation to their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager assessed people’s needs before they began to use the service. People had support to prepare their meals and drinks where they needed this.
A relative told us staff were kind, caring and respectful towards their family member. Staff encouraged and supported people to be as independent as possible.
Staff told us the information provided in the care plan gave clear guidance on how care should be delivered to people. People’s end of life wishes and preferences were not recorded. We have made a recommendation about this. Relatives knew how to raise issues or complaints.
Quality assurance processes were in place, however as the service was very small and had only just started taking on packages, most processes had not started, however, the company's quality assurance policy recorded how the registered manager would ensure systems were robust.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 05 December 2018, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.