Abbey Care Home

Abbey Care Home is a residential care home providing personal care for up to 20 people. The service provides support to older people and people with dementia. At the time of our inspection there were 16 people using the service.

People’s experience of using this service and what we found

People had limited experiences of stimulating activities and the provider was working to improve this. However, people felt safe and there was a caring atmosphere in the home. There was a robust staff recruitment process in place to ensure staff employed at the service were safe to provide personal care. People had person-centred care plans and staff knew the needs of each person they supported. Each person had a risk assessment, which was reviewed. This ensured that potential risks to people were identified and managed.

Staff respected people's privacy and dignity. Care plans detailed people's likes, dislikes and how they wanted staff to support them. Staff knew about equality and diversity and their responsibility to treat people without discrimination.

The registered manager audited various aspects of the service and ensured that people, staff and relatives provided feedback as part of the provider's quality assurance system. The service worked in partnership with health and social care stakeholders.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was Good (published 25 November 2019). We also inspected the service (not rated) (published 22 December 2022).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

The overall rating for the service has remained Good.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Abbey Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

Abbey Care Home is a care home registered to provide personal and nursing care for up to 20 people. At the time of the inspection eight people were using the service.

Abbey Care Home is located in a residential area and each person using the service had their own bedroom but shared the lounge, kitchen and bathrooms.

People's experience of using this service and what we found

People had risk assessments, which provided information for staff to ensure they were protected from avoidable harm. The home was clean and kept tidy. Staff had infection control training and there was a Covid-19 risk assessment to minimise the spread of infections. Staff had access to and knew how to use personal protective equipment.

Staff were caring, respectful and knew how to meet people's individual needs. Staff felt supported and were happy working at the service. We recommended the provider needed to review the staffing level.

People had meals and snacks which ensured they had a balanced diet.

The provider listened to people and their relatives through regular meetings.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 17 October 2019).

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

The inspection was prompted in part due to concerns received about infection control, meals and staffing. A decision was made for us to inspect and examine those risks and how the service was managed..

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the Safe, Effective, and well-led sections of this full report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Abbey Care Home is a care home registered to provide personal care for up to 20 people. At the time of the inspection, 18 people were using the service.

Abbey Care Home is located in a residential area and each person using the service had their own bedrooms but shared the lounge, kitchen and bathrooms.

People's experience of using this service and what we found

People did not have enough activities to stimulate them. They were not fully engaged during most parts of the days. However, the new manager was taking action to improve the activities people experienced.

Care plans were person-centred, reflecting people’s needs, choices and how they wanted staff to support them. However, information about people’s needs was not consistently accurate in people’s files.

People felt safe in the service. Each person had a risk assessment, which explained risks to people and provided guidance for staff on how to ensure people were protected from harm. Staff knew what safeguarding people meant and how to report abuse. Staff recruitment was robust ensuring people were supported by staff who were properly checked and who had the skills to provide safe care. Medicines were properly managed ensuring people received them as prescribed by their healthcare professionals. Incidents and accidents were recorded, reviewed and lessons learnt to ensure future incidents and accidents were avoided.

Staff received supervision, training and support to be able to provide services that met people's needs. There were enough staff to support people. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had infection control training, and we saw all parts of the service were clean. Health and safety audits, and regular testing and maintenance of the facilities were undertaken. These ensured people lived in a safe environment.

Staff were caring, respectful and knew what they were doing. Staff knew how to respect people’s privacy and dignity.

The meals provided reflected people's choices, in terms of their culture, religion, medical condition or any other preferences.

Staff supported people to access healthcare.

Staff understood that discrimination of any kind based on differences such as disability, gender, sexuality, religion or age was not acceptable.

People's communication needs were assessed in their care files. There was a complaints policy in place and people and relatives were aware of how to make a complaint.

The provider sought feedback from people and relatives. Staff attended conferences and workshops to ensure they continuously learnt and improved the quality of the service. Regular audits of aspects of the service were undertaken to ensure the service was safe.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 4 December 2018 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.