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Inspection carried out on 17 October 2019

During a routine inspection

About the service

Abbey Care Home is a care home registered to provide personal care for up to 20 people. At the time of the inspection, 18 people were using the service.

Abbey Care Home is located in a residential area and each person using the service had their own bedrooms but shared the lounge, kitchen and bathrooms.

People's experience of using this service and what we found

People did not have enough activities to stimulate them. They were not fully engaged during most parts of the days. However, the new manager was taking action to improve the activities people experienced.

Care plans were person-centred, reflecting people’s needs, choices and how they wanted staff to support them. However, information about people’s needs was not consistently accurate in people’s files.

People felt safe in the service. Each person had a risk assessment, which explained risks to people and provided guidance for staff on how to ensure people were protected from harm. Staff knew what safeguarding people meant and how to report abuse. Staff recruitment was robust ensuring people were supported by staff who were properly checked and who had the skills to provide safe care. Medicines were properly managed ensuring people received them as prescribed by their healthcare professionals. Incidents and accidents were recorded, reviewed and lessons learnt to ensure future incidents and accidents were avoided.

Staff received supervision, training and support to be able to provide services that met people's needs. There were enough staff to support people. People were supported to have maximum choice and control in their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

Staff had infection control training, and we saw all parts of the service were clean. Health and safety audits, and regular testing and maintenance of the facilities were undertaken. These ensured people lived in a safe environment.

Staff were caring, respectful and knew what they were doing. Staff knew how to respect people’s privacy and dignity.

The meals provided reflected people's choices, in terms of their culture, religion, medical condition or any other preferences.

Staff supported people to access healthcare.

Staff understood that discrimination of any kind based on differences such as disability, gender, sexuality, religion or age was not acceptable.

People's communication needs were assessed in their care files. There was a complaints policy in place and people and relatives were aware of how to make a complaint.

The provider sought feedback from people and relatives. Staff attended conferences and workshops to ensure they continuously learnt and improved the quality of the service. Regular audits of aspects of the service were undertaken to ensure the service was safe.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 4 December 2018 and this was the first inspection.

Why we inspected

This was a planned inspection based on when the service registered with the CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.