Archived: Harlow Road Surgery

Updated 23 July 2019

Harlow Road Surgery is located at:

1 Harlow Road
Rainham
RM13 7UP

The practice is registered with the CQC to carry out the following regulated activities - diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury.

The practice has a contract with the Havering Clinical Commissioning Group (CCG) and provides general medical services for 2,047 patients.

The practice has two partners, (one male and one female) and two salaried GPs, who carried out nine appointment sessions each week. There is one practice nurse working two days per week. The clinical team are supported by a practice manager, an assistant practice manager and five administration staff.

The practice reception is open Monday to Friday between 8am to 6.30pm, except for Thursday when it closes at 1pm. GP appointments are available Monday to Friday 9.30am to 12.30pm and 4.30pm to 6.30pm. Practice nurse appointments are available on Tuesday and Friday.

When the practice is closed, out of hours cover for emergencies is provided by Havering GP Federation and NHS 111 services. The practice part of the wider network of GP practices in Havering.

Updated 23 July 2019

We carried out an announced comprehensive inspection at Harlow Road Surgery on 24 June 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as requires improvement for providing safe services because:

• The safeguarding procedures for children at risk were not always effective.
• The practice did not have a fully effective system in place for the management of vaccines.
• Information was not always correctly coded in patient’s computer records.

We rated the practice as good for providing effective, caring, responsive and well-led services because

• The practice demonstrated they had responded well and made improvements following a change to the partnership.
• The practice had responded to Quality and Outcomes Framework (QOF) clinical performance data and patient’s feedback from the National Patient Survey and had made improvements.
• Staff were appropriately trained for their roles.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The practice had regular staff and clinical meetings.

We rated the populations groups good, except for families, children and young people which we rated requires improvement because the population group was affected by our findings in safe.

The areas where the provider must make improvements are:

• Ensure care and treatment is provided in a safe way to patients

The provider should:

• Review the governance to ensure that sustainable care is provided following the retirement of a partner.
• Improve the uptake of child immunisations to meet the World Health Organisation targets of 90%.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

Updated 23 July 2019

Updated 23 July 2019

Updated 23 July 2019

Updated 23 July 2019

Updated 23 July 2019

Updated 23 July 2019