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Inspection carried out on 2 December 2019

During a routine inspection

About the service

Homecare4U Stafford provides personal care and support to 23 people living in their own homes at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People received safe, effective care and support to meet their individual needs. People were protected from harm as staff were confident to recognise and report abuse. Risks were assessed and managed to keep people safe. People received their medicines safely.

People received support from a consistent staff team who were trained and confident to deliver personalised care in line with people’s assessed needs. Staff were safely recruited to ensure they were appropriate to support people who used the service. Staff were well supported in order to deliver good care.

People’s needs were assessed and documented to ensure their care needs were met. Care plans were detailed and effective to ensure staff had access to accurate information. Plans were reviewed regularly as people’s needs changed.

People received appropriate support to eat and drink in line with their dietary needs and preferences. Staff worked with health and social care professionals to ensure consistency and ensure people received appropriate and safe support.

Staff were caring and respectful, promoting people’s privacy, dignity and independence.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff sought people’s consent before supporting them and decisions about people’s care and treatment were made in line with law and guidance

People’s care was responsive to their changing needs. People knew how to raise a concern and always felt listened to. Information was available in different formats to make it accessible.

People felt the service was well managed. Staff had regular opportunities to share their views about the service. Staff felt listened to when they shared feedback. The provider carried out audits to ensure the quality of care provided and feedback was sought from people who used the service to ensure continual improvement and development.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This was a planned inspection

Rating at last inspection

This was the first inspection for this agency since registering with CQC in December 2018.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.