We carried out an announced comprehensive inspection at Parkside Medical Practice on 3 and 16 December 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- Patients received effective care and treatment that met their needs and was planned and delivered according to evidence-based guidelines.
- Staff had the skills, knowledge and experience to deliver effective care, support and treatment and worked together and with other organisations to deliver effective care and treatment.
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patients were highly satisfied with the service they received from the practice. They told us they could get appointments when they needed them, often the same day.
- Staff felt valued and supported in their work. There was a good working relationship between the practice and the patient participation group.
- The practice had reviewed and re-organised the way in which services were delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.
- Staff told us that the management team were approachable and they felt valued and supported in their work.
- There was a focus on continuous learning and improvement at all levels of the organisation. For example: sharing learning from audits, significant events and complaints across the staff team.
Whilst we found no breaches in regulation, the provider should:
- Ensure that all required recruitment checks are kept on file for all staff.
- Ensure that details of who is responsible for administering medicine under a patient specific direction is recorded.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of General Practice