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Inspection Summary


Overall summary & rating

Good

Updated 8 January 2020

About the service

New Doves Care is a domiciliary care agency that provides support for children, people living with dementia, learning disabilities and/ or autism. At the time of the inspection there were 14 people who were being supported with the regulated activity.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were cared for by staff who knew how to keep them safe and protect them from avoidable harm. Knowledgeable, skilled staff were available to meet people's needs. People’s risks were assessed and plans in place to guide staff. Safe systems were in place for the management of medicines when people needed support with this. Staff understood and followed infection control and prevention procedures. Systems were in place to investigate incidents and accidents to ensure actions were taken to prevent recurrence.

People's needs were assessed, and care was planned to meet legislation and good practice guidance. Care was delivered by staff who were trained and knowledgeable about people's needs and wishes. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service were being implemented to support this practice.

People were cared for by staff and the management team who provided quality care and supported people well. People were supported by staff who were kind and considerate towards them, who people considered friends. People and their relatives felt involved and supported in decision making. People's privacy was respected, and their dignity maintained.

People and their relatives were positive about the service and the care provided. Staff had the information they needed to provide personalised support. Support provided was adaptable where possible to support people’s individual needs. People's concerns were listened to and changes made to improve the service. When people needed support at the end of their life the service had skilled staff and systems in place to provide quality support.

The management team were open, approachable and it was important for them to provide person centred care. People knew the management team had good communication links. People were supported by staff who were regularly monitored to ensure the quality of the care provided. The management team and staff established good relationships with other professionals.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was register

Inspection areas

Safe

Good

Updated 8 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 8 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 8 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 8 January 2020

The service was well-led.

Details are in our well-Led findings below.