You are here

Burgh Heath Care Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 14 January 2020

Burgh Heath Care Centre is a residential care home providing personal and nursing care to six people aged 18 and over at the time of the inspection. The service can support up to six people.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The service was a large home and fitted into the residential area. There were deliberately no identifying signs, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

The service provided to people was safe. Staff had been trained in safeguarding and had a good understanding of safeguarding policies and procedures. Risks posed to people had been assessed and suitable action had been taken to minimise the risk to people using the service. The administration and management of medicines was safe. There were sufficient numbers of staff working at the service.

Staff had received training appropriate to their role. People could choose what they liked to eat and drink and were supported on a regular basis to participate in meaningful activities. People were supported to access support from a range of health professionals when required.

Staff were kind and caring and provided person centred care to people. The people and relatives we spoke with told us staff were caring and compassionate. The principles of respect, dignity, compassion and, equality and diversity were embedded in the service. People were treated as equals regardless of age, gender or personal beliefs.

The service was responsive to people’s needs. Care plans were person centred to guide staff to provide consistent, high quality care and support. Daily records evidenced people were receiving person-centred care. Staff had been trained to provide end of life care where required.

The service was well led. Everyone we spoke with praised the registered manager. Quality assurance checks were in place and were effective in identifying shortfalls within the service. We saw that where issues had been identified, appropriate action had been taken. The registered manager sought feedback from people and their relatives to improve the service. There was a positive culture throughout the service which focused on providing person centred care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 30/11/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was first registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 14 January 2020

The service was good.

Details are in our safe findings below

Effective

Good

Updated 14 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 14 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 14 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 14 January 2020

The service was well-led.

Details are in our well-led findings below.