Archived: Regus House

Regus House (also known as Atman Care) is a domiciliary care service providing personal care for adults of all ages in their own homes. It can support people who live with dementia, people with learning difficulties and people who have physical adaptive needs. It can also support people who need help to maintain their mental health.

At this inspection there were two people using the service living at different addresses in the Dartford and Greenhithe area. Both people needed complex care and support to maintain their mental health. One person needed 24 hours' two to one live-in support from a dedicated team of staff and the other person had twice-weekly support calls.

The service was run by a company whose managing director was a consultant forensic psychiatrist. In this inspection report we refer to the managing director as being, ‘the registered provider’.

People’s experience of using this service and what we found

A person using the service said, “Good, good here and I manage because the staff help me a lot.”

There were arrangements to safeguard people from the risk of abuse. Support focused on promoting people’s independence offering as many opportunities as possible to benefit from gaining new skills and experiences while avoiding unnecessary risks to their health and safety.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Sufficient staff were deployed and new staff were safely recruited. Staff had received guidance and training, supported people to have a balanced diet and ensured the person only received care respecting their legal rights.

People were supported to say what support they wanted to receive. They were helped to safely engage in social activities meaningful to them including accessing the local community.

There was a procedure for investigating and resolving complaints. When necessary, end of life care could be provided.

Quality checks ensured people received the support they needed. There was an open culture and staff were supported to work as a team. The registered provider understood the duty of candour requiring the service to be open and honest when things go wrong. The service worked in close partnership with other agencies including local mental health care managers (social workers) and commissioners.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The service was registered with us on 21 December 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time service is registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.