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Inspection Summary


Overall summary & rating

Good

Updated 2 May 2019

About the service:

Hotel in the Park is a seven bedded short breaks service which offers respite care for adults with a learning disability or those with autism spectrum disorder. At the time of our visit there were five people using the service.

People’s experience of using this service:

• People told us they felt safe using the service.

• The provider had appropriate risk assessments in place with guidance for staff about how to mitigate these.

• The provider supported people to take their medicines safely.

• The provider maintained a clean and tidy home.

• The provider met people’s nutritional needs and people told us they liked the food on offer.

• People were supported with their physical and mental health needs and care records contained information on these.

• People gave good feedback about their care workers and told us they were kind and caring.

• People’s choices were respected in relation to their care and care staff supported people to be as independent as they wanted.

• People’s privacy and dignity was promoted.

• People’s complex care needs were appropriately met.

• People and their family member’s told us they were involved in the formulation of their care plans.

• The provider had an appropriate complaints procedure and people told us they would feel comfortable raising a complaint if needed.

Rating at last inspection: At the last comprehensive inspection in January 2018 the service was rated as Requires Improvement. We went back in June 2018 to do a focused inspection and check that they had made the necessary improvements. We were satisfied that the improvements had been made and the service was rated as good. (Report published 23 July 18)

Why we inspected: This was a planned comprehensive inspection based on the previous comprehensive inspection rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 2 May 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 2 May 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 2 May 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 2 May 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 2 May 2019

The service was well-led

Details are in our Well-Led findings below.