• Care Home
  • Care home

Hotel in the Park

Overall: Good read more about inspection ratings

Social Services Hostel, 130 Sewardstone Road, London, E2 9HN (020) 8983 1394

Provided and run by:
The Camden Society (London)

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 2 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: Two adult social care inspectors conducted the inspection.

Service and service type: Hotel in the Park is a seven bedded short breaks care home which offers respite care for adults with a learning disability or those on the autism spectrum. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced on the first day. We told the provider we would be returning on subsequent days.

What we did before the inspection:

We looked at information we held about the service. This included details about incidents the provider must notify us about, such as allegations of abuse and serious accidents and incidents. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.

During the inspection:

• We spoke with two people who use the service and five family members who spoke on behalf of a relative.

• We spoke with the registered manager, the project manager, the deputy manager and two project workers.

• We reviewed five people’s care records

• We reviewed the recruitment and training records of four care workers.

• We looked at maintenance records for the building and quality assurance records related to all aspects of the management of the service.

After the inspection: We spoke to 3 health and social care professionals who worked in partnership with the service to plan, arrange and commission care for people who used the service.

Overall inspection


Updated 2 May 2019

About the service:

Hotel in the Park is a seven bedded short breaks service which offers respite care for adults with a learning disability or those with autism spectrum disorder. At the time of our visit there were five people using the service.

People’s experience of using this service:

• People told us they felt safe using the service.

• The provider had appropriate risk assessments in place with guidance for staff about how to mitigate these.

• The provider supported people to take their medicines safely.

• The provider maintained a clean and tidy home.

• The provider met people’s nutritional needs and people told us they liked the food on offer.

• People were supported with their physical and mental health needs and care records contained information on these.

• People gave good feedback about their care workers and told us they were kind and caring.

• People’s choices were respected in relation to their care and care staff supported people to be as independent as they wanted.

• People’s privacy and dignity was promoted.

• People’s complex care needs were appropriately met.

• People and their family member’s told us they were involved in the formulation of their care plans.

• The provider had an appropriate complaints procedure and people told us they would feel comfortable raising a complaint if needed.

Rating at last inspection: At the last comprehensive inspection in January 2018 the service was rated as Requires Improvement. We went back in June 2018 to do a focused inspection and check that they had made the necessary improvements. We were satisfied that the improvements had been made and the service was rated as good. (Report published 23 July 18)

Why we inspected: This was a planned comprehensive inspection based on the previous comprehensive inspection rating.

Follow up: We will continue to monitor information we receive about the service until we return to visit per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk