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Inspection Summary

Overall summary & rating


Updated 18 December 2019

About the service

Eleighwater House is a residential care home registered to provide personal care to 8 people aged 65 and over. Accommodation is arranged over two floors. A stair lift gives access to four bedrooms on the first floor and there are four bedrooms on the ground floor.

The home is set in extensive grounds in a rural location.

People’s experience of using this service and what we found

People felt safe and well cared for at the home. They told us they felt comfortable and relaxed with the staff who supported them, and our observations reinforced this view.

Risk assessments were carried out to make sure people received their care safely in a safe environment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they could make choices about their day to day lives. Staff knew how to support people who lacked the mental capacity to make decisions for themselves.

People were cared for by staff who were kind and caring. Staff treated people as individuals and respected their values, beliefs and lifestyle choices. People were involved in planning their care and support.

People were supported to maintain contact with friends and family and visitors were always made welcome at the home. People told us friends and family were provided with meals and refreshments when they visited.

The home was well managed by the registered manager who was also the provider. The registered manager worked alongside other staff which enabled them to constantly monitor standards and listen to people’s views. People said they would be comfortable to raise any issues or worries with the registered manager.

The registered manager listened to feedback and was committed to making changes and improvements to ensure people received a high standard of care and support.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 6 December 2019 and this is the first inspection since it was registered to the current legal entity.

The last rating for this service was Good (published March 2018). Since this rating was awarded the provider has altered its legal entity. The home has also increased the number of people they are able to accommodate from five to eight. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 December 2019

The service was safe.

Details are in our safe findings below.



Updated 18 December 2019

The service was effective.

Details are in our effective findings below.



Updated 18 December 2019

The service was caring.

Details are in our caring findings below.



Updated 18 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 18 December 2019

The service was well-led.

Details are in our well-Led findings below.