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Expertise Homecare (UK) Good

Inspection Summary


Overall summary & rating

Good

Updated 3 December 2019

About the service

Expertise Homecare (UK) is a domiciliary care agency which provides personal care and support for people in their own homes. The agency provides care and support for people in the Kent area. People receiving care and support included people living with dementia, older people and those with physical disabilities and mental health needs. At the time of our inspection, they were supporting eight people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service

People we spoke were satisfied with the care provided by the agency staff. One person said, “I feel like I have won the lottery with this care agency, based on my last experience with other care agencies.”

People received safe care and support from Expertise Homecare. The branch manager, registered manager and staff we spoke with knew what their responsibilities were in relation to keeping people safe from the risk of abuse. Spot checks and home visits were carried out to ensure both staff and people were safe.

Care plans contained detailed risk assessments. This mitigated any identified risks. Environmental risk assessments were also in place, which identified and reduced any environmental risks to people and staff.

People’s needs were assessed prior to receiving a service including their protected characteristics under the Equalities Act.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care plans contained detailed information about people’s needs. These were reviewed regularly. People told us they were involved in their care.

Staff were caring and always protected people’s dignity and independence. Staff gave people choices in their care daily.

People were encouraged to raise any concerns they had or make suggestions to improve the service they received. Detailed information about how to complain were in people’s homes.

The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided.

Staff told us there was an open culture where they were kept informed about any changes to their role. Staff told us the registered manager was approachable and listened to their ideas and suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

This service was registered with us on 27 November 2018 and this is the first inspection.

Why we inspected:

This was a planned comprehensive inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner

Inspection areas

Safe

Good

Updated 3 December 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 3 December 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 3 December 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Good

Updated 3 December 2019

The service was responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 3 December 2019

The service was well-led.

Details are in our Well-Led findings below.