2 August 2013
During a routine inspection
The patients told us that the service provided was excellent, one person said "I moved here from another place where I was unhappy and they have been very thorough here'. Another person said "The service and treatment has always been excellent" and 'The dentist is really gentle with my kids it is very re-assuring'. The patients all said they were treated in a manner that respected their human rights and diversity in a fair and equal way. All of the patients said that the service was relaxed, treatments were explained and the staff were friendly and helpful.
We saw that the dentists and dental nurses followed their infection control policy and wore personal protective equipment(PPE) for all consultations. We saw a cleaning rota for the surgery and it was found to be clean and well maintained.
The dental nurses said they worked together well as team and managed to discuss any issues that may have been raised during the working day. They said that they felt they were supported by the dentist and the practice manager and accessed training as they need to.