Archived: Taylored Dental Care of Idle

Updated 3 September 2015

The inspection took place on 13th July 2015. The inspection was led by a CQC inspector who had access to remote advice from a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Prior to the inspection we reviewed the information we already held about the service, requested some basic information from the provider and gathered information from their website. We informed the NHS England area team and the local Health Watch that we were inspecting the practice; and we did not receive any information of concern from them.

During the inspection we spoke with the lead dentist, two dental nurses, the practice manager, the receptionist and four patients.

We looked at practice policies and protocols, clinical patient records and other records relating to the management of the service. We also spoke with four patients. Unfortunately the practice had not received any CQC comment cards to distribute to their patients; however we were able to look at the responses from the practice’s patient survey.

Updated 3 September 2015

We carried out an announced comprehensive inspection on 13 July 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations

Taylored Dental Care provides a wide range of dental treatment options from preventative and general dentistry to cosmetic dentistry, implants and orthodontics. Treatment is available to NHS patients under 18 and private patients over the age of 18 years.

The staff structure consists of two dentists, a dental therapist, three dental nurses a practice manager and a receptionist. The practice was open from 9.00am to 17:30pm Monday to Thursday and from 9.00am to 12:00 on Friday. The practice was closed from 12:30 to 1:30pm each day for lunch.

The practice is housed in a converted property across two floors. The reception and waiting area are on the ground floor with treatment rooms and separate decontamination on the first floor. There is a stair lift to the first floor to assist patients with restricted mobility.

Feedback was given by patients who completed the practices on line survey. The results confirmed that overall patients were happy with the service provided and would recommend the practice to others. We spoke with four patients during the visit. Patients were positive and complimentary about the service they received and the helpful and friendly staff. Patients also confirmed they had been well informed about their treatment at each visit.

We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.

• The practice provided a clean well equipped environment.
• The appointment system met the needs of patients and waiting times were kept to a minimum.
• The practice had effective systems in place for identifying and managing patient safety incidents.
• Staff managed the decontamination of dental instruments in line with published guidance.
• The practice sought feedback from staff and patients about the services they provided.
• The practice had an accessible and visible leadership team. Staff on duty told us they felt supported by the leadership team.

There were areas where the provider could make improvements and should:

• Maintain accurate recruitment records for all staff
• Undertake regular audits of x-rays to inform the quality of performance and safety of patients
• Review the storage of emergency and sedation medicines to reduce the risk of them being accessed inappropriately.