Dr Anderson Lodge

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. The registered manager ensured the care home was run for people as their home and members of staff’s workplace. People’s care plans were person centred and included their personal preferences about how they wanted care and support to be provided.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Some members of staff had worked at the service for a number of years and knew people well. People’s needs were well understood and they were supported in with their preferences. A family member told us, “My [relative] loves playing board games and I know they spoil them when I am not there.”

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. Information and signage was displayed clearly throughout the care home. Information was available in the reception area which included the last CQC inspection report and rating, the complaints procedure and the members of staff on duty. Complaints were reviewed and analysed monthly with any identified actions taken and lessons learned Implemented.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The registered manager had regular meetings with people who lived at the service. A ‘You said, We did’ approach was used to share changes implemented following discussions, this included the implementation of a resident-led activities committee because people told the registered manager they wanted to be more involved in organising and planning activities.

The provider made sure people could access the care, support and treatment they needed when they needed it. People had opportunities to access their GP weekly and there were regular review meetings with community pharmacists and other health and care professionals. People were supported to access opticians of their choice and eye tests were also available at the service, which enabled equitable access for everyone.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. The registered manager knew people at the service well and was aware of where and when people might experience barriers to care. Members of staff understood, and were able to meet, people’s different needs.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had appropriate end-of-life care and support in place. People had discussed and agreed their end-of-life care plans and members of staff were aware of, and respected, their wishes.