Dr Anderson Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans identified and assessed their needs and care was provided in line with their needs. Care plans were reviewed to reflect any changes in people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s likes and dislikes were included in their care plans and any specific dietary advice was shared with the catering team to ensure people’s nutritional needs were met. People had access to adapted cutlery and crockery, as and when required.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Members of the staff team told us they worked together well as a team. Flash meetings and regular handover discussions ensured information was passed between them. Members of staff told us they were confident the management team would take appropriate action and make referrals to local health and care partners if concerns were raised.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Evidence in care plans and daily care records confirmed people had access to local healthcare services and interventions were well documented. This included visits from occupational therapists regarding seating assessments and the GP practice nurse regarding ReSPECT (Recommended Summary Plan for Emergency Care and Treatment) forms.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent and they met both clinical expectations and the expectations of people themselves. We saw evidence of communication with the local dietetics service and NHS breast screening service. The local GP carried out consultations every week and the provider was involved in local multi-disciplinary team (MDT) meetings where people health, care and medication needs were reviewed and discussed. The registered manager was well supported by local health and care professionals.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People were involved in developing their care plans and we saw evidence of discussions about consent to care and support. Signed consent forms were in place for such things as care, support and voting. Consent forms were links to general data protection regulations (GDPR).