We carried out a review of the data available to us about Bluebell Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebell Homecare, you can give feedback on this service.
Bluebell Homecare Limited is a domiciliary care agency providing care and support to people in their own homes. At the time of the inspection, personal care was provided to 32 people.
People’s experience of using this service and what we found
People and their relatives felt safe. Staff had received safeguarding adults from abuse training and knew how to act on any concerns. Risk assessments were in place to manage potential risks to people. Safe recruitment systems were in place to ensure suitable staff were employed. People’s medicines were managed safely. There were effective infection control processes in place.
People were cared for and supported by staff who had received the appropriate training, support and supervision to fulfil their roles and responsibilities. Where appropriate people were supported with their nutritional needs. The service worked well with health and social care professionals to ensure people’s health and welfare needs were effectively met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff placed people at the heart of the service and were committed to delivering high quality, person centred care and support. Without exception people and relatives told us they thought of their carers as being like family members. They told us they were compassionate, caring and flexible. One person said, “Kindness and empathy are a really important thing for carers and these carers have it.” Staff treated people with dignity and respect and people's independence was promoted and encouraged by staff.
A holistic approach was taken to assessing, planning and delivering care and support. People received a person-centred service which was responsive to their needs.
People, relatives and staff spoke positively about the management at the service for their commitment and passion for care. They considered the service to be well led and managed and, without exception, told us they would recommend the service to others.
There were a variety of checks in place to monitor the quality of the service and drive improvements.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
This service was registered with us on 07/12/2018 and this is the first inspection.
Why we inspected
We carried out an announced comprehensive inspection of this service on 12 November 2019.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.