About the service Derbyshire Regional Office (Eden Supported Living Limited) provides personal care for people. At the time of our inspection 10 people were living in independent apartments. However, not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were two people receiving a service at the time of our inspection.
People’s experience of using this service and what we found
Where people were concerned about their safety they knew who to speak with. The staff knew how to reduce avoidable risk to prevent harm and understood how to recognise and report any abuse. People were supported by staff when out and took responsible risks, so they could do the things they enjoyed. People knew what medicines they needed to take, and staff supported them to take these as prescribed. Staffing levels were sufficient and flexible to support people and checks were carried out prior to staff starting work, to ensure their suitability to work with people.
People accessed health care when they were unwell and as part of their planned care to keep well. Staff knew people well and received training to improve their knowledge of care and enhance their skills.
People’s consent was sought before they provided care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.
People had opportunities to develop their independence and maintain relationships with people who were important to them. People were supported with kindness, compassion and respect.
People were involved in the planning and review of their care and family members continued to play an important role. Staff gained information about what was important to people so that they could provide care which met their preferences. Where people had any concerns, they were able to make a complaint, and this was responded to.
The staff listened to people’s views about their care and people were able to influence the development of the service. The registered manager assessed and monitored the quality of care to ensure standards were met and maintained. They understood the requirements of their registration with us and informed us of information that we needed to know.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 December 2018 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service was registered.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.