We carried out a review of the data available to us about UK Home Care Limited - Carshalton office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about UK Home Care Limited - Carshalton office, you can give feedback on this service.
UK Home Care Limited is a care agency providing personal care and support to people living in their own homes. At the time of our inspection six people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and/or their relatives told us they received good quality care. Staff were recruited following safe processes and there were sufficient numbers of staff to meet people’s assessed care and support needs. Staff completed an induction that helped them to understand their roles and people they would support. Staff had ongoing training and support.
Medicines were managed safely. Staff were trained and competent to administer medicines. Staff maintained medicine administration records and these were reviewed and checked for accuracy.
People had assessments that identified their care and support needs and any risks related to their health and well-being. A risk management plan was in place that provided staff with detailed guidance on how to support people safely to reduce those risks. Any changes in care and support were shared with care workers. Care records were routinely updated and reviewed.
Staff understood abuse and had completed safeguarding training on abuse and knew how to protect people from abuse and report concerns.
The provider had systems in place to monitor the service and the quality of care. The registered manager regularly reviewed the service to ensure people received care and support that was of a good standard. People and their relatives were asked for their feedback on the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 25 January 2019 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
UK Homecare Limited - Carshalton office Limited provides care for people who live in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection there were three people receiving personal care. The provider also provided staff to care for people who required companionship and escorts and these are outside the scope of registration with us.
People’s experience of using this service and what we found
The provider did not always confirm relatives had legal authorisation to make decisions for people using the service and we made a recommendation for the provider to improve in relation to this. Because of this people were not always supported to have maximum choice and control of their lives and staff could not be sure they supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice.
The provider carried out suitable recruitment checks on staff and there were enough staff to support people safely. The provider assessed risks relating to people’s care and put in place guidance for staff to follow to reduce the risks. Staff received training in infection control and understood how to reduce the risks to people.
Staff received a suitable induction with ongoing training and supervision to support them. The provider recorded the support people need in relation to their healthcare needs and staff were available to support people on appointments if necessary. Staff were matched to meet people’s cultural, ethnic or religious needs and preferences where possible. Staff understood people’s needs and preferences relating to eating and drinking.
People and relatives liked the staff who provided support and good relationships had developed. Staff knew people well and people received consistency of care from the small number of staff who worked with them. Care was personalised to meet people’s needs and preferences. Information could be provided to people in alternative formats to meet people’s communication needs if required. People were informed how to complain and a suitable complaints process was in place.
People, relatives and staff were positive about the leadership and management of the service by the registered manager who was also a director. The registered manager personally oversaw all aspects of the service and worked closely with staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection and follow up
This new service was registered with us on 25 January 2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the service was registered with us.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.