The Firefly Club Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s needs were met through good organisation and delivery.

This service scored 64 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider mostly made sure people were at the centre of their care and treatment choices. Although care plans were still in the process of being reviewed and updated, staff we spoke with shared examples of how they supported people in a person-centred way. For example, with their morning routines. We also observed this in practice.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider was in the process of ensuring appropriate, accurate and up-to-date information in formats that were tailored to individual needs. For example, easy read guides for complaints and raising concerns. However, these had not yet been implemented. The provider was also sourcing training in use of different communication aids to support providing people with information.

The provider did not always make it easy for people to share feedback and ideas. For example, service user meetings had not yet started, and an effective keyworker framework was not yet implemented. Relatives and representative’s surveys were completed and used to inform improvements. Although relatives told us they felt concerns were listened to, some noted they were not always acted on in a timely way.

The provider mostly made sure that people could access the care, support and treatment they needed when they needed it. People were supported to access routine appointments such as the dentist, opticians and chiropodist. The provider supported people to seek reasonable adjustments to ensure they could access treatment when required. For example, having health professionals attend the home or requesting a separate waiting area to reduce anxiety.

Staff and leaders listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

At our last inspection we found people’s experiences, particularly in relation to continence needs, were sometimes disregarded because of their diagnoses. We found significant improvement in this area at this inspection. For example, the service identified a solution to support a person with their continence needs, by thinking in a creative and person-centred way that considered the persons unique life experiences. This promoted the person’s independence and dignity.

The registered manager told us how they would support people to plan for important life changes when the need arose. Staff received training in death, dying and bereavement with end of life. At the time of our inspection, no one was being supported with end-of-life care.